Delivery Information

Here is a fully fixed, complete, and professional Shipping & Delivery Policy written for an e-commerce clothing brand (URBAN SQUAD).
I’ve removed placeholders, added clear timelines, fees, regions, and made it Shopify-ready.

You can copy–paste this directly into Online Store → Pages → Shipping Policy.

Shipping & Delivery Policy

Thank you for choosing URBAN SQUAD. We are committed to providing a smooth and reliable shopping experience. Please review the information below regarding order processing, shipping, and delivery.

1. Order Processing Time

• All orders are processed within 1–2 business days

• Processing includes order confirmation, quality checks, and packaging

• Orders are not shipped or delivered on weekends or public holidays

During high-volume periods or promotions, processing times may be slightly extended.

2. Delivery Timelines

Once your order has been processed, delivery times are as follows:

United Arab Emirates (UAE)

• Standard Delivery: 2–4 business days

Delivery times are estimates and may vary due to courier delays, incorrect addresses, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Standard Shipping (UAE)

• Free shipping on orders over AED 250

• AED 25 shipping fee for orders below AED 250

Shipping fees (if applicable) will be calculated and displayed at checkout.

4. Delivery Locations

We currently deliver to:

• United Arab Emirates (UAE)

For delivery outside the UAE, please contact our customer service before placing an order.

5. Pre-Paid Orders

• Free standard shipping applies to pre-paid orders over AED 250

• Orders below this amount are subject to a AED 25 shipping fee

• Pre-paid orders within the UAE are delivered within 2–4 business days, excluding weekends and public holidays

6. Cash on Delivery (COD) Orders

• Cash on Delivery is available within the UAE

• Free shipping applies to COD orders over AED 250

• Orders below this amount are subject to a AED 25 shipping fee

• Delivery time for COD orders is 2–4 business days, excluding weekends and public holidays

URBAN SQUAD reserves the right to limit or refuse COD service in certain areas or for high-value orders.

7. Holiday & Peak Season Shipping

During public holidays, festive seasons, or promotional events, deliveries may experience delays.
Delivery timelines during these periods include:

• 1–2 business days processing

• Plus public holidays or non-working days

We appreciate your patience during such periods.

8. Payment Methods

We accept secure payments through:

• Credit Card

• Debit Card

• Other available payment methods shown at checkout

All payments are processed securely.

9. Incorrect Address or Failed Delivery

Please ensure that your shipping address and contact details are accurate. URBAN SQUAD is not responsible for:

• Delays due to incorrect addresses

• Failed deliveries caused by unavailable recipients

Additional shipping charges may apply for re-delivery.

10. Contact Information

For questions regarding shipping or delivery, please contact us at:

📧 [email protected]

11. Policy Updates

URBAN SQUAD reserves the right to update or modify this Shipping & Delivery Policy at any time. Changes will take effect once posted on the website.