Refund, Cancelation & Return Policy

Refund, Cancellation & Return Policy

Thank you for choosing URBAN SQUAD. Customer satisfaction is important to us, and we aim to provide a transparent and fair policy regarding refunds, cancellations, and returns. Please read this policy carefully before making a purchase.

1. Refund Policy

Eligibility for Refunds

We offer refunds only under the conditions outlined below:

• Items must be unused, unworn, unwashed, and in original condition

• Items must be returned with original packaging, tags, and labels intact

• Requests must be made within 7 days of receiving the order

Items that do not meet these conditions will not be eligible for a refund.

Non-Refundable Items

The following items are non-refundable:

• Items on sale or marked as final sale

• Customized or personalized items

• Items showing signs of wear, damage, or misuse

2. Cancellation Policy

Order Cancellation

• Orders may be canceled within 12 hours of placing the order

• Once an order has been processed or shipped, it cannot be canceled

To request a cancellation, please contact our customer support immediately.

Order Refusal

Refusing delivery without prior approval does not qualify as a cancellation and may result in deduction of shipping fees from any eligible refund.

3. Return Policy

How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer service at [email protected]

2. Provide your order number, item details, and reason for return

3. Once approved, you will receive return instructions and the return address

4. Securely pack the item with all original packaging

5. Ship the item back within 7 days of return approval

Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service

• URBAN SQUAD is not responsible for lost or damaged return shipments

4. Exchanges

At this time, we do not offer direct exchanges.
If you wish to exchange an item, please return the original product (if eligible) and place a new order.

5. Refund Process

Refund Approval

Once we receive and inspect the returned item:

• If approved, your refund will be processed

• If rejected, the item will be returned to you at your expense

Refund Method & Timing

• Refunds are issued using the original payment method

• Please allow 7–14 business days for the refund to appear in your account, depending on your payment provider

Shipping fees are non-refundable unless the return is due to a fault on our part.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

• Contact us within 48 hours of delivery

• Provide clear photos of the item and packaging

We will arrange a replacement or refund where applicable.

7. Contact Information

For any questions regarding refunds, cancellations, or returns, please contact us at:

📧 [email protected]

Our support team will assist you as quickly as possible.

8. Policy Agreement

By placing an order with URBAN SQUAD, you confirm that you have read, understood, and agreed to this Refund, Cancellation & Return Policy.